Delivery Information

PLEASE ALLOW 1-3 BUSINESS DAYS FOR ORDER PROCESSING.

PLEASE ALLOW 5 - 7 BUSINESS DAYS FOR SHIPPING.


FREE SHIPPING OVER $100.00 USD QUALIFICATION.

All purchases totaling greater than $100.00 USD qualify for FREE SHIPPING to purchasers shipping address for all states within the continental USA. EXCLUDING ALASKA, HAWAII, PUERTO RICO, US VIRGIN ISLANDS. STANDARD SHIPPING QUALIFICATION. All purchases totaling less than $100.00 USD are subject to standard shipping rates based on shippers location for all states within the continental USA. EXCLUDING ALASKA, HAWAII, PUERTO RICO, US VIRGIN ISLANDS. All locations outside the continental USA are subject to additonal dress associated with shipments to purchasers location. johnlouishome.com uses UPS Ground Service, FED EX Ground Service or Truckline for all domestic shipments within the continental U.S. Please note, UPS do not ship to P.O. Boxes. Unless stated on the product page, all items ship from the manufacturer.

Standard Shipping is typically the default Checkout setting. Your package is expected to be delivered within 3–5 business days after the items have been shipped and picked up by the delivery carrier. There is no weekend delivery for Standard Shipping. johnlouishome.com sends all packages standard unless selected by purchaser at time of purchase.

 Deliveries may be left at the door depending on carrier.

If a carrier returns an undeliverable package to us, we’ll notify you of the return by email and issue a full refund (including shipping charges). We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place another order at JohnLouisDirect.com with a new shipping address. If you suspect your order was deemed undeliverable, you should receive confirmation of its return or a refund within four weeks of the estimated delivery date. If more than four weeks have passed, please contact us.

NOTE: If your shipping phone number is not valid or is out of date, scheduling the delivery of your shipment may be delayed.

Our carriers may deem a package undeliverable for any of the following reasons, including some not listed below:

• Incorrect or out-of-date address• Incorrect or out-of-date address

• P.O. Box format (Please enter P.O Box shipping address as “P.O. Box” followed by the number.)

• Due to weight and dimensional limits, some items can’t be shipped to P.O. Boxes.

• Other address problems

• Failed delivery attempts

• Refused by recipient

 

Increased transit time for remote locations

Depending on the destination ZIP code, your order may take additional time to reach its destination. To determine whether this increased transit time will affect your order, check the list below to find the special-distance ZIP codes for each state. If your order's destination ZIP code matches the first three digits of a ZIP code listed below, this increased transit time may apply. If you have not received an appointed day for your specialty carrier delivery and more than 1 business day has elapsed beyond your estimated delivery date, please contact the carrier via the information provided in your shipment confirmation email.

 International shipping

johnlouishome.com does not ship internationally, nor do we ship to U.S. Protectorates (except as noted above), Guam or the Virgin Islands.

 Shipping & Handling charges

At johnlouishome.com shipping and handling charges are based on the following:

• The delivery option you choose

• The weight, size and dimensions of your items

• Where your package is being delivered